The following is a useful framework for applying complexity theory to understanding and improving the functioning of a healthcare organization. That organization could be a clinical department like an Emergency Department (ED) or Intensive Care Unit (ICU), a comprehensive full service hospital, a managed care organization, or a vertically integrated system of primary care providers, hospitals, and outpatient services. The framework is tripartite:
In this paper, we will apply this framework, with some embellishments, to the organization known as the Emergency Room (ER) or Emergency Department.
Phone: 617-547-4100 | Fax: 617-661-7711 | Email: office at necsi.edu
277 Broadway Cambridge, MA USA